both your company’s fault and his fault
1) He should have stated clearly what he wanted. If he didn’t want a dedicated server, he should have stated that from the beginning, so you GUYS can figure a solution BASED on what he wanted.
2) if your backend can’t work with Network Solutions setup, then YOUR company should have looked for alternatives, otherwise, not accept the job because his needs and servers can’t meet what you need.
This sounds like a lot of “discovery” was not done on the front end before the sale. His ignorance is not your fault, though.
This part really looks bad, and I wouldn’t want the customer to see it “What we are going to do is trick him by having a redirect routing pointing to our server when he assumes that hes actually going to his server.”
If he doesn’t pay, then you have no obligation to provide any work you’ve done. Let him know you’re have his best interest in mind, but if he wants to do business elsewhere, he’ll get his artwork as soon as you are paid in full.
I’m glad I don’t do business with you. There’s absolutely no reason why you can’t set up secure e commerce through Network Solutions, one of the major hosts for web sites. If the method you are used to using is not compatible Network Solutions it is not the clients fault.
I suppose you want to host the site yourselves because it gives you more control and fewer surprises, which is reasonable. It also gives you a steady, if not small, revenue stream and potentially a lock on the client. Very nasty!.
As far as finding out the which operating system Network Solutions is using, that’s your responsibility.
It may not necessarily be sensible to host on an overseas server, but again that is his choice. Network Solutions has servers in the US (if that’s where you are) and I’m sure it can be arranged to transfer to a home based server.
You are supposed to be the professional. Act like one. If I ran my business this way I’d soon be bankrupt.
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